Returns & Exchanges

At CAMILLA, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all full-priced, unworn items. Each piece must be returned in its original condition with all boutique tags and hygiene seals intact to ensure a seamless refund process.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Carefully pack your items in their original CAMILLA packaging and attach the pre-paid shipping label provided via the portal.

3

Drop Off or Collection

Drop your parcel at any authorized shipping location or schedule a courier collection through our logistics partner's website.

4

Refund Processing

Once our boutique team inspects your return, your refund will be processed back to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing