Frequently Asked Questions

Everything you need to know about your CAMILLA journey.

How do I track my order?

Once your order has been dispatched, you will receive an email containing your tracking number and a link to the courier's website to monitor your shipment's progress.

What is your return policy?

We offer returns on full-priced items within 30 days of purchase, provided they are in original condition with all tags attached. Please note that for hygiene reasons, earrings and swimsuits with removed hygiene seals cannot be returned.

Do you offer international shipping?

Yes, CAMILLA ships to most destinations worldwide. Shipping costs and delivery timeframes vary depending on your location and will be calculated at checkout.

How should I care for my silk garments?

To preserve the intricate prints and delicate nature of our silk, we recommend a professional dry clean only. Avoid contact with rough surfaces and store in a cool, dry place away from direct sunlight.

Can I make changes to my order after it has been placed?

Our team works quickly to process orders, so we are unable to make changes or cancellations once an order has been confirmed. Please ensure all details are correct before finalizing your purchase.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'buy now, pay later' options such as Afterpay and Klarna, depending on your region.